Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards, Downloadable software products, Some health and personal care items. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable). Such as:
A Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
REFUNDS and RETURNS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE or MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please immediately contact us at email@example.com.
We only replace items if they are defective or damaged. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and one of our team members will reach out to you to assist.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING(Returning your item)
Shipping Costs Reimbursement for Return items. ( If Applicable)
Please do not send your purchase back to the manufacturer. You will be responsible for paying for your own shipping costs for returning your item. Once you ship the item back to us. You will need to send us a copy of the invoice for the shipping costs you incurred. Once received, we will immediately reimburse you for your shipping costs.
If we do not receive the invoice for the shipping costs, we will not be able to reimburse you the for your shipping costs.
In the event that you receive a refund prior to you shipping the item back to us, the cost of return shipping will be deducted from your refund. Once we receive the invoice from your shipping cost, we will immediately reimburse you for your shipping costs.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Should you have any questions, please contact us at email@example.com